Privacy Policy

OnCall Junk Removal & Donation Pickup (“OnCall,” “we,” “us”) respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have.

When you request a quote or reserve a pickup, we collect the information you provide, such as:

• Your name, email address, phone number, and pickup address
• The items or services you select, quantities, and job details (e.g. stairs, access location)
• Your preferred pickup date, time window, and any message you add
• Photos of your items, if you choose to upload them to help us prepare an accurate estimate

We do not require an account or payment information to use this site — quotes and bookings are submitted as requests, and payment is handled directly with our crew after service is completed.

We use the information you provide to:

• Prepare and confirm your price estimate
• Schedule, confirm, and complete your pickup or service
• Contact you by phone, text, or email about your request
• Improve our services and respond to questions or feedback

We do not sell your personal information. We may share information with service providers who help us operate our business (for example, scheduling or communications tools), and we may disclose information if required by law.

This site does not currently use advertising or third-party tracking cookies. If that changes — for example, to add basic analytics to understand site traffic — we’ll update this policy to reflect it.

Information submitted through this site is transmitted over a secure (HTTPS) connection. No method of transmission or storage is 100% secure, but we take reasonable steps to protect the information you share with us.

We retain quote and booking information for as long as needed to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or de-identified.

You can ask us to access, correct, or delete the information we hold about you by contacting us using the details below.

This site is intended for general audiences and is not directed at children under 13.

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.

Questions about this policy? Email us at oncalljunkteam@gmail.com or call/text (470) 778-4736.